Effective Date: 01 July 2026
Customer satisfaction is important to us. Please read our refund and replacement policy carefully.
1. Eligible for Refund or Replacement
Refund or replacement may be approved under the following conditions:
- Wrong product received.
- Product damaged during transit.
- Manufacturing defect.
- Missing item in the package.
Customers must notify us within 48 hours of delivery along with clear photographs or videos.
2. Non-Eligible Cases
Refunds or replacements will not be provided for:
- Change of mind after purchase.
- Incorrect order placed by the customer.
- Minor color, fragrance, or packaging variations.
- Used, opened, or damaged products after delivery.
- Damage caused due to improper handling or misuse.
3. Refund Process
After verification and approval, the refund will be processed to the original payment method within 5–7 business days.
4. Replacement
If a replacement is approved, the new product will be dispatched after successful verification of the claim.
5. Order Cancellation
- Orders can be cancelled before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
6. Contact Us
Bhavena Puja
Email: support@bhavenapuja.com
Website: https://bhavenapuja.com/